Customer-Friendly, Transparent, and Reliable

At Vardhan Publication, we are committed to providing excellent service and satisfaction for all our customers, authors, and partners. Our Refund and Returns Policy ensures clarity, transparency, and a smooth process for addressing concerns related to book purchases, publishing services, or printing orders.

This policy applies to all products and services purchased via Vardhan Publishers & Distributors, as well as bulk, institutional, and author-specific orders.

1. General Principles

  • Customer satisfaction is our top priority.
  • Refunds and returns are processed fairly and transparently.
  • All returns must comply with the conditions outlined in this policy.
  • Timelines for refunds and replacements are communicated clearly and adhered to strictly.

2. Returns Policy for Books

Eligible Returns:

  • The unboxing video of the product is necessary for claiming a refund or replacement. If you do not have it, your claim will depend on the investigating agent’s findings.
  • Books received damaged, defective, or incorrect from the original order.
  • Orders that differ from the product description on our website.

Ineligible Returns:

  • Books damaged due to misuse, improper handling, or wear and tear after delivery.
  • Change of mind, unless explicitly stated under promotional or special sale terms.

Return Procedure:

  1. Contact Vardhan Customer Support within 7 working days of receiving the product.
  2. Provide your order number, book details, and photographic evidence of the issue.
  3. Our team will review your request and approve a return or replacement.
  4. After approval, return the book using the provided instructions.
  5. Once received and verified, a replacement or refund will be issued.

Timeline:

  • Returns are to be shipped back within 10 days of approval.
  • Refunds are processed within 7–10 working days after receipt and verification.
  • Replacements are typically dispatched within 5–7 working days.

3. Refund Policy for Publishing & Printing Services

Eligible Refunds:

  • Cancellation of services before proof approval (manuscript review, design, or printing).
  • Overpayment or billing errors.

Ineligible Refunds:

  • Services already completed, including editing, layout, design, or printing.
  • Partial use of packages (e.g., if editing or printing has started).

Refund Procedure:

  1. Submit a refund request via email to support@vardhanpublishers.com with your order and invoice details.
  2. Our team will verify the request and confirm eligibility.
  3. Approved refunds are processed to the original payment method.

Timeline:

  • Refund requests are evaluated within 5 working days.
  • Eligible refunds are processed within 7–10 working days.
  • Payments may take longer depending on banking or payment gateway processes.

4. Bulk Orders and Institutional Purchases

  • Returns for bulk book orders are accepted only for damaged, defective, or misprinted books.
  • Bulk returns require prior approval and must include photographic evidence of defects.
  • Refunds or replacements for bulk orders are processed after inspection.
  • Special conditions may apply to educational or corporate clients; terms are provided during order confirmation.

5. Damaged or Lost Shipments

  • Customers should inspect all shipments upon delivery.
  • For damaged books during transit, contact our support team within 48 hours.
  • Replacement or refund will be provided after verification.
  • For lost shipments, Vardhan investigates with the courier and provides full or partial refund based on tracking and proof of delivery.

6. Cancellations

  • Service orders (printing, publishing, editing) can be canceled before proof approval without penalty.
  • Cancellations after proof approval may incur charges for services already rendered.
  • Authors or customers are encouraged to communicate cancellations promptly to avoid additional costs.

7. Exceptions & Special Conditions

  • Digital Products: eBooks or downloadable content cannot be returned once delivered, except for technical errors.
  • Customized Orders: Personalized books, special editions, or custom prints are non-returnable unless damaged or defective.
  • Promotional Sales: Products sold under discount campaigns may have specific terms regarding returns; always check product details.

8. Contacting Support

Our support team is dedicated to assisting with refunds, returns, or any concerns:

Required Information for Returns:

  • Order number or invoice
  • Product details (title, edition, quantity)
  • Description and photos of the issue

9. Key Takeaways

  • Inspect products on delivery and report issues within 7 days.
  • Damaged, defective, or incorrect books are eligible for return/replacement.
  • Publishing and printing service refunds are possible before proof approval.
  • Bulk, institutional, or custom orders have specific conditions.
  • Digital products and personalized items have limited or no return eligibility.

Vardhan Publication aims to make every purchase and service seamless, reliable, and trustworthy, ensuring authors and readers enjoy a smooth experience from order to delivery.